Privacy Policy – AGOUA Travel
AGOUA Travel (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services and communication channels.
1. Information We Collect
We may collect the following types of information:
A. Personal Identification Information
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Full Name
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Email Address
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Phone Number / WhatsApp Number
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Date of Birth (when required for bookings or visa processing)
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Nationality and Passport Details (for visa processing or flight bookings)
B. Travel and Booking Details
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Origin and Destination Cities
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Travel Dates, Itineraries, and Preferences
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Hotel Check-in and Check-out Dates
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Visa Application Details (travel purpose, supporting documents)
C. Technical Information
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IP Address
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Browser Type and Version
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Device Information (operating system, screen resolution, etc.)
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Cookies and Tracking Data (see Section 7)
D. Payment Information
We do not store your payment card details directly.
All payments are securely processed through trusted third-party payment gateways (such as Bank’s Payment Gateway or PayPal).
2. How We Use Your Information
We use the collected information for the following purposes:
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To process and respond to your inquiries about flights, hotels, packages or visas
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To provide travel recommendations and quotations
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To confirm bookings and deliver travel-related services
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To communicate with you via email, phone, or WhatsApp
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To send promotional offers, newsletters, and updates (only if you subscribe)
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To comply with legal and regulatory obligations
3. Information Sharing and Disclosure
We do not sell or rent your personal information. However, we may share your data in the following cases:
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With Travel Partners and Service Providers: such as airlines, hotels, visa agencies, and tour operators — only to the extent necessary to complete your booking or visa request.
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With Payment Processors: to process your payments securely.
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For Legal Reasons: if required by law, government authorities, or to protect our rights and interests.
4. Data Retention
We retain your personal data only for as long as necessary to provide our services and comply with legal obligations.
Booking and visa-related data may be stored for up to five (5) years for auditing and regulatory purposes.
You may request deletion of your personal data at any time (see Section 8).
5. Data Security
We implement reasonable technical and organizational measures to protect your information, including:
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SSL encryption on our website
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Restricted access to personal data
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Secure data storage and transmission
However, please note that no method of transmission over the Internet is 100% secure.
6. Your Rights
Depending on your location, you may have the following rights:
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Access: Request a copy of your personal data.
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Correction: Request correction of inaccurate or incomplete information.
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Deletion: Request deletion of your personal data.
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Unsubscribe: Opt out of promotional communications at any time.
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Objection: Object to processing of your data for marketing purposes.
To exercise these rights, please contact us (see Section 10).
7. Cookies and Tracking Technologies
Our website uses cookies to improve user experience, analyze traffic, and personalize content.
You can disable cookies in your browser settings.
We may also use tools such as Google Analytics to analyze website traffic and performance.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., airline portals or hotel sites).
We are not responsible for the privacy practices of these external sites and recommend reviewing their privacy policies before sharing your data.
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
If you believe we have inadvertently collected such data, please contact us immediately.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
📧 Email: info@agouatravel.com
📞 Phone: +966 11 880 2011
📍 Address: Riyadh, Saudi Arabia
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
